Terms of Service

These Terms of Service govern your access to and use of the RepInsider platform at repinsider.com, operated by YWM Consulting Inc., based in Illinois ("RepInsider," "we," "us," or "our"). RepInsider is a product of YWM Consulting Inc.

By creating an account or using the platform, you agree to be bound by these Terms. If you do not agree, do not use RepInsider.

1. Who Can Use RepInsider

RepInsider is a professional platform designed for medical device and medical technology sales representatives and their managers. By creating an account, you represent and warrant that:

• You are 18 years of age or older
• You are currently employed or contracted in the medical device or medical technology industry
• The information you provide during account creation is accurate and current
• You have the authority to agree to these Terms

We reserve the right to verify your professional status and to terminate accounts that do not meet these requirements.

2. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Use a strong, unique password for your RepInsider account
• Notify us immediately of any unauthorized access to your account
• Not share your account credentials with others
• Not create multiple accounts for the same individual

3. Subscription Plans and Billing

Available plans

• Free: Individual use. Unlimited account cards and surgeon cards. Up to 3 guest share links per calendar month. No team features.
• Team: Up to 10 seats including the team manager. Shared workspace, unlimited sharing, manager overview, coverage assignment, and locked fields. $99/month or $83/month billed annually ($996/year).
• Enterprise: Unlimited seats, advanced admin controls, dedicated support. Custom pricing — contact us for details.

Billing and auto-renewal

Paid subscriptions are billed in advance on a monthly or annual basis. Your subscription will automatically renew at the end of each billing period unless cancelled prior to the renewal date. By subscribing, you authorize RepInsider to charge your payment method on a recurring basis.

Annual subscriptions

Annual subscriptions are billed as a single upfront payment at a discounted rate versus monthly billing. Annual subscriptions renew automatically after 12 months unless cancelled.

Cancellation

You may cancel your subscription at any time through your account settings or by contacting support@repinsider.com. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the period ends.

Refunds

We offer a 7-day refund window from the date of initial purchase for new subscriptions. After 7 days, payments are non-refundable. Annual subscriptions cancelled after the 7-day window are not eligible for prorated refunds. If you believe you have been charged in error, contact support@repinsider.com within 30 days of the charge.

Price changes

We reserve the right to change subscription pricing with at least 30 days' notice via email. Continued use of the platform after a price change constitutes acceptance of the new pricing.

4. Team Accounts and Seat Management

Team subscriptions are purchased and managed by a designated team manager. The following terms apply:

• Seat limit: Team plans support up to 10 seats including the manager. Adding members beyond this limit requires an Enterprise plan.
• Manager responsibility: The team manager is responsible for all charges associated with the team subscription.
• Member removal: When a manager removes a member, that member loses shared workspace access immediately and reverts to Free tier.
• Subscription cancellation: All team members revert to Free tier at the end of the billing period. Shared workspace content is retained for 30 days before deletion.
• Data visibility: Content entered by reps into a shared team workspace is accessible to the team manager, who may view, edit, and lock fields.

5. Guest Share Links

Users may generate guest share links to share individual account card content with others outside their team.

• Free accounts: Limited to 3 guest share links per calendar month, resetting on the first of each month.
• Team and Enterprise accounts: Unlimited guest share links.
• Expiry: Guest share links expire 6 hours after generation.
• Read-only: Recipients can view account card content only. No login required. Recipients cannot edit, copy, or export platform content.
• Your responsibility: You are responsible for who receives your guest links. Do not share links containing sensitive facility or contact information with unauthorized individuals.

6. Playbook Content and Acceptable Use

Your responsibilities

When you submit playbook content, you represent and warrant that:

• Your content is based on genuine, first-hand professional experience
• Your content is accurate to the best of your knowledge
• You are not submitting false, misleading, or fabricated information
• Your content does not violate any confidentiality agreement or employment contract
• You have the right to share the information you are submitting
• Contact names submitted are individuals you have interacted with professionally

Allowed content

• Facility logistics and vendor access information
• Credentialing system and check-in procedures
• SPD and operational department contacts
• Surgeon preferences and case preparation notes
• General account and territory intel

Prohibited content

• Patient information or Protected Health Information (PHI) of any kind
• Medical records or clinical documentation
• Confidential hospital or employer documents you are not authorized to share
• Sales pipeline, pricing, or proprietary CRM data belonging to your employer
• Personal contact information for individuals who have not consented to being listed

7. Prohibited Uses

You agree not to use RepInsider to:

• Submit false, fabricated, or deliberately misleading facility information
• Harm, harass, or defame any individual, facility, or organization
• Scrape, copy, or redistribute platform content without written permission
• Attempt to gain unauthorized access to other accounts or platform systems
• Use the platform for any commercial purpose other than your own professional use
• Introduce malware, viruses, or any code that could disrupt the platform
• Impersonate another person or misrepresent your professional affiliation
• Violate any applicable local, state, national, or international law

8. Healthcare Compliance

Users are solely responsible for ensuring their use of RepInsider complies with all applicable healthcare regulations, including:

• Hospital and facility vendor credentialing requirements
• HIPAA and patient privacy regulations
• Your employer's compliance policies and code of conduct
• Applicable state and federal laws governing medical device sales activities

9. AI Features

RepInsider may offer AI-powered features as part of Team and Enterprise plans. These features process your playbook data to generate coverage recommendations and operational insights within the platform. Your data is not used to train AI or machine learning models without your explicit, opt-in consent. AI-generated outputs are suggestions only — you remain solely responsible for all coverage decisions and professional judgment.

10. Intellectual Property

RepInsider and its original content, features, and functionality are owned by YWM Consulting Inc. and protected by applicable intellectual property laws. You retain ownership of the content you create and enter into the platform. By using the platform, you grant RepInsider a limited, non-exclusive license to store, display, and process your content solely to provide the service to you.

11. Disclaimer of Warranties

RepInsider is provided "as is" and "as available" without warranties of any kind. We do not warrant that the platform will be uninterrupted or error-free, that facility information is accurate or current, or that the platform will meet your specific professional needs. Always use your own professional judgment when relying on platform content.

12. Limitation of Liability

To the maximum extent permitted by law, RepInsider and YWM Consulting Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including reliance on inaccurate facility information, loss of business, or unauthorized account access.

Our total liability for any claim shall not exceed the amount you paid us in the twelve months preceding the claim, or $100, whichever is greater.

13. Indemnification

You agree to indemnify and hold harmless RepInsider, YWM Consulting Inc., and their officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the platform, your content submissions, or your violation of these Terms.

14. Termination

RepInsider reserves the right to suspend or terminate your account at any time for any reason including violation of these Terms. You may delete your account at any time by contacting us. Upon termination, your right to access the platform ceases immediately. For paid accounts terminated by RepInsider for cause, no refund will be issued.

15. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Illinois.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the platform at least 14 days before changes take effect. Continued use of RepInsider after changes are posted constitutes your acceptance of the updated Terms.

17. Contact Us

If you have questions about these Terms, please contact us: